At MantraPrint (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website mantraprint.in (“the Site”) and use our services.
By using our Site, you consent to the practices described in this policy.
1. Information We Collect
We collect information to provide you with a seamless printing experience and improve our services. The data we collect can be categorized as follows:
A. Information You Provide Directly:
- Personal Identifiers: When you create an account, place an order, or contact us, you may provide your name, email address, phone number, and shipping address.
- Payment Information: We collect payment details such as credit/debit card numbers or UPI IDs. However, please note that all payments are processed through secure, third-party payment gateways. We do not store your complete card details on our servers.
- Design Files: You upload your designs, images, logos, and other creative content for printing. These files are stored securely to process your order and for you to access them for future reorders.
- Communications: Records of your correspondence with us, including any support queries or feedback.
B. Information Collected Automatically:
- Device & Usage Data: When you visit our Site, we automatically collect information about your device (IP address, browser type, operating system) and your interactions with the Site (pages visited, links clicked, time spent on pages).
- Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site traffic, and remember your preferences. You can control cookie settings through your browser.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Fulfill Your Orders: To process your payments, arrange for shipping, and deliver your printed products.
- To Communicate With You: To send you order confirmations, delivery updates, account notifications, and respond to your customer service requests.
- To Improve Our Services: To analyze how customers use our Site, troubleshoot technical problems, and develop new features and products.
- For Marketing (with your consent): To send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt-out of these communications at any time.
- For Security & Fraud Prevention: To protect our website and business from fraudulent transactions and unauthorized access.
3. How We Share Your Information
We value your trust and do not sell your personal information to third parties. We only share your data in the following limited circumstances:
- Service Providers: We share necessary information with trusted third parties who assist us in operating our website, conducting our business, and serving you. This includes:
- Payment processing gateways (e.g., Razorpay, CCAvenue).
- Shipping and delivery partners (e.g., Delhivery, DTDC).
- Cloud storage and IT service providers.
- These partners are obligated to keep your information confidential.
- Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event that we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Storage and Security
- Storage: Your data is stored on secure servers. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
- Security: We implement a variety of security measures, including SSL encryption, to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal data:
- Access and Correction: You can access and update your personal information by logging into your account on our website.
- Data Portability: You can request a copy of the personal data we hold about you.
- Deletion: You can request that we delete your personal data from our systems. Note that we may be required to retain certain information for legal reasons.
- Marketing Opt-Out: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of any promotional email we send you.
- Cookie Controls: You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent.
To exercise any of these rights, please contact us at info@mantraprint.in.
6. Third-Party Links
Our website may contain links to third-party sites (e.g., social media platforms). This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any other site you visit.
7. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us, and we will delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:
Email: info@mantraprint.in
Website: mantraprint.in/contact-us